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Crisis Intervention and Critical Incident Stress Management (CISM) Psychological First Aid Crisis Communication Skills Psychological & behavioural reactions to Critical Incidents Informational Group Processes (for example Crisis Management Briefings) Interactional Group Processes (for example Immediate Small Group Support/ Defusing) Referring on for Powerful Event Group Support (PEGS)/Debriefing Stress Stocktakes and working with cumulative stress situations Resilience and Post-Traumatic Growth/Self-Care