Training

ANTI-BULLYING AND HARASSMENT IN THE WORKPLACE

Develop the confidence and skills to be able to prevent bullying in your workplace and to be able to handle any allegation proactively while protecting your staff and reputation.

Topics include:

• Recognising bullying and how it is different from reasonable management action
• Legislation including changes from January 1 2014 and the obligations they impose on managers and staff
• Understanding the contribution of individual and group factors that give rise to bullying behaviour
• Practical strategies to minimise conflict and promote productivity
• Taking appropriate steps if bullying is occurring

NEGOTIATION KNOW-HOW

Everyone needs to negotiate each day. This course skills the participants in specific strategies to use in their professional career, which can also be helpful in personal relationships.

Topics include:

• win-win outcomes
• five stages of negotiation
• understanding different perspectives
• the types of power
• tips and techniques.

ASSISTING INDIVIDUALS IN CRISIS & GROUP CRISIS INTERVENTION (GRIN) 

Training Length: Three Days

This training (usually two courses of two days each but delivered as a three day course due to the accreditation and experience of the trainers) is to assist participants to respond effectively to incidents and crises and to support people in the community, their colleagues and the organisation in the most appropriate way.  It focuses on both individual and group processes and is useful for all staff and particularly those in any peer support role within workplaces.

Course content includes

• Crisis Intervention and CISM terminology and background
• Introduction to Psychological First Aid
• Crisis communication skills
• Psychological and behavioural reactions to critical incidents and approaches to people in crisis
• Crisis Management Briefing (CMB)
• Rest, Information and Transition Services (RITS)
• Immediate Small Group Support (ISGS)/Defusing
• Powerful Event Group Support (PEGS)/Critical Incident Stress Debriefing
• Stress Stocktakes
• Resilience/wellbeing sessions and associated strategies
• Values, ethics and practice standards; and
• Post traumatic growth/Self care

STRATEGIC RESPONSE TO CRISIS (SRC)

Training Length: Two Days

This course focuses on the sequence of crisis intervention processes to use, for which individuals and/or groups, at what times and under what circumstances.

Training in strategic planning and tactical decision making is the cornerstone of this course, along with preparedness of the crisis support personnel.

This course requires prior completion of the Assisting Individuals in Crisis and Group Crisis Intervention training programs (GRIN) or equivalent.

Course Content Includes:

• Strategic planning as it applies to crisis intervention
• Incident management systems and crisis intervention
• Elements of effective planning
• Steps in developing the plan
• Planning process in assessing target populations
• Determining the type, timing and resources necessary
• Assisting large numbers of people involved in a crisis
• The most important crisis intervention tactics, and
• Managing a complicated or large scale crisis event in the workplace or the community.

ADVANCED ASSISTING INDIVIDUALS IN CRISIS (AAIC) 

Training Length: Two Days

This course is designed to cater for those who have been providing individual support services after crisis for at least two years and who have previously completed the Assisting Individuals in Crisis course (or equivalent).

COURSE CONTENT INCLUDES

• Key terms and concepts and highlights of recent developments.
• Listening strategies and empathetic communication techniques.
• Psychological reactions and advanced psychological triage.
• Developments in Psychological First Aid.
• Ethical issues and cautions in a risk minimisation framework.
• Complex situations such as suicide, complex bereavement, grief and terrorism.
• Follow-up and referrals; and
• Self-care and sustainability.

Contact us for further details about solving your ‘people problems’ in effective compassionate and comprehensive ways tailored to your business or join us at one of the many workshop opportunities in crisis intervention, psychological first aid and proactive staff and culture approaches to early intervention in the workplace.